Managing Many Tenants
The tools available for running several client tenants day to day are the tenant list, a global tenant search in the header, and a cross-tenant overview. There is no separate MSP console — every tenant is managed through the same per-tenant pages a Direct account uses.
Finding a tenant
A search box sits in the dashboard’s top header on every page, not just the tenant list. Typing into it matches against tenant name (a case-insensitive substring match) and shows up to eight results in a dropdown.
Pressing Enter jumps directly to the first match’s tenant detail page; clicking any result does the same. This is the fastest way to get from any screen straight to a specific client without first navigating to the tenant list.
The tenant list
The tenant list (labeled “Clients” in the sidebar and breadcrumb for an MSP account, “My Tenant” for a Direct account) is the main working surface for managing multiple tenants at once. It provides:
- A search box that matches on tenant name or admin email, and a filter toggle between All, Healthy, and Needs Setup.
- A tenant is considered healthy once it has both a storage destination and at least one backup schedule configured; otherwise it is flagged as needing setup.
- A summary count of total tenants, how many are healthy, and how many need setup, kept in sync with the active filter.
- A per-row status indicator (a green or amber dot) reflecting that same healthy/needs-setup state, plus columns for admin email, storage status, schedule status, Microsoft consent status, and connection date.
- A Refresh action that re-fetches the tenant list.
- An Export CSV action that downloads the currently loaded tenants as a CSV (tenant name, admin email, Microsoft 365 tenant ID, storage status, schedule status, consent status, and connected date).
- A Manage link on each row that opens that tenant’s own detail page.
A tenant’s own detail page
Once you open a specific tenant, its detail page organizes configuration into grouped tabs: an Operate group (Overview, Job History), a Configure group (Storage, Schedule, Scope, Security), and a separate Advanced group holding only Settings.
The tenant’s destructive Force Full Rescan action lives in that Advanced group, deliberately kept out of the main action bar.
None of this is MSP-specific; it is the same page and the same tabs for a Direct account managing its single tenant.
Cross-tenant overview
The main dashboard overview aggregates a few figures across every tenant on the account:
- Total tenant count and how many are fully configured.
- An overall protection rate (the share of tenants that are healthy).
- A rolling 24-hour job success/failure count.
- Total data protected across all tenants.
It also surfaces an alert list of tenants that currently need attention. Each entry is either a tenant still missing storage or schedule setup, or a tenant whose most recent backup failed — and each alert links straight to that tenant’s detail page.
This is the closest the dashboard comes to a triage view across a whole client roster; it does not go further than these figures and the alert list.
What’s not there yet
Beyond the tenant list, the header search, and this dashboard summary, there is currently no dedicated multi-tenant tooling in BYOVault:
- No saved tenant groups.
- No tagging.
- No cross-tenant bulk configuration.
Managing many tenants today means using these three views to find and monitor tenants quickly, then doing the actual configuration work one tenant at a time on its own detail page. See Account Types: MSP vs. Direct for how an MSP account differs from a Direct account at the account level.