MSP & Multi-Tenancy

An account is either MSP or Direct. An MSP account manages multiple client tenants from a single dashboard, each with its own storage destination, schedule, and workload configuration.

What an MSP account gets

  • Every client tenant visible and manageable from one dashboard, with aggregate stats across all of them.
  • Independent storage destination, backup schedule, and workload selection per client tenant.
  • Optional per-client Microsoft Entra app registration, described below.
Direct and MSP share the same dashboard
The difference between an MSP and a Direct account in the dashboard itself is smaller than the plan names might suggest: the navigation is functionally identical between the two account types — the only differences are a label (“Clients” vs. “My Tenant”) and an account-type badge. There is no feature hidden from Direct accounts or exclusive to MSP at the navigation level.

Per-client Azure AD app registration

This is a genuine MSP-scale feature: instead of every client tenant authenticating through one shared Microsoft Entra app registration, an MSP can configure a separate app registration per client. At scale — past roughly 20 tenants under one shared app — this avoids Microsoft Graph API throttling that would otherwise be shared across every client hitting the same app registration’s rate limit.

White-labeling

White-labeling applies to the self-service portal only — a client can be given a custom domain for their own end users’ self-service portal. The BYOVault operator dashboard itself is not white-labeled.

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